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Posts Tagged ‘Customer Service’

I am unable to just offer a simple table for raised ink pricing.

We offer two different raised ink printing processes:

Process 1 – standard raised ink – pricing information link
The pricing for raised ink business cards is fairly complex dependent upon
the complexity of the business card design.  These include …
- cost adder for picking special paper stock
- cost adder for any ink in design going to edge of card
- cost adder for any two colors of ink in design that are very close to each other
- cost adder for each color of ink required in design

In general I recommend not using over two colors in a standard raised ink design.

Process 2 – full color raised ink – pricing information link
This process does not have any of the above raised ink cost adders, and allows
full color printing, but this process in only available on one type of paper stock.
That stock is glossy 12 pt Kromekote paper stock.

Please confirm address to send samples, and I will send some.

Regards,
Galleria Ventures Customer Service

On 8/30/2010 11:32 PM,  wrote:

Inquiry made by: Radwan 

Here is a copy of the inquiry
Concerning: Inquiry about business cards
Would like information about raised business cards like prices and if possible to have samples.
Thank you

Hello Hope,

It takes us about a week to ship your cards after we have confirmed your
approval on the design, and we have received your printing order.
Cards 4×6 size we are usually able to ship 2-3 days quicker than the
other sizes.   So, I recommend that size.

Yes we offer full color photo printing.

You also might consider that we can mail your cards for you.
Here is a link to information on our mailing service.

http://www.galleriaventures.com/postcardweb/forms/postcardorderaddressing.htm

Regards,
Galleria Ventures Customer Service

On 8/16/2010 3:22 PM, wrote:

Inquiry made by: Hope Murray

Here is a copy of the inquiry
Concerning: Inquiry about postcards
I'd like to know how long it takes to get the cards printed once I send you a photo.  We are getting married in a private ceremony in the Grand Canyon and would like to send the invitations out either as soon as we get home, or even have one of our children send them for us while we are away.  Also, we could have a color photo instead of the B/W correct??   Thanks for your assistance.

Hello Marcina,

Yes.  We can put more than one picture on the front.
Some examples are on this link:

http://www.galleriaventures.com/postcardweb/o/thankyouphotocollagecards.htm

If you would like to have us start on your design please send
information using this form:

http://www.galleriaventures.com/postcardweb/forms/sendfilesbymailreg.htm

… then you can send additional photos using:

http://www.galleriaventures.com/sendfiles.html

Regards,
Galleria Ventures Customer Service
On 8/15/2010 11:30 AM,  wrote:

Inquiry made by: Marcina

Here is a copy of the inquiry
Concerning: Inquiry about postcards
Can you put more than 1 picture on the front of the wedding thank you postcard?

Hello Chuck,

The standard colors are:  black, Reflex blue (dark), Red ( PMS 185)
Teal (PMS 320), Process Blue (light), Burgundy (PMS 201), Green (PMS 347),
Forest Green (PMS 349), Brown (PMS 469), Rhodamine Red, Purple (pantone purple), Yellow (pantone yellow), Gray (PMS 424), Orange (PMS 021), Gold (PMs 873), Copper (PMS 876), Silver (PMs 877).

Regards,
Galleria Ventures Customer Service

Hello John,

We need 4-5 working days to create your slides after we
receive your images and order.  At that point we can ship overnight.

Other option:  I can shoot your image on slide film and ship the
undeveloped slide film to you by the next day after I receive
your image and order.  You would then need to get the slide
film developed at a local film developer to your business.

Do you have a local developer for slide film ?
We do not have one here.  We have to send the film to
a developer that is about 100 miles from our location.
That is why why it takes us 4-5 days to ship the slides to you.

Regards,
Galleria Ventures Customer Service

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Customer_name:   John Manzano
Date:            Thursday July 08, 2010

Inquiry:

I need to find out how fast you can generate slides for my company we need to start a movie theater advertising campaigning ASAP.

Hello Monique,

Yes, you can order a quantity of 150  4×6 postcards.
( we offer any quantity down to 25 )

Our price for printing 150 is:  $ 124.50
which includes our design services to design you postcard
around your instructions.
( our printing price table is available on this link)

If you would like to have us start working on your
card design please complete the form on the following link:

http://www.galleriaventures.com/postcardweb/forms/sendfilesbymailreg.htm

Regards,
Galleria Ventures Customer Service

moniquenadon@gmail.com wrote:

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USER AGENT: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
FORM PAGE: http://www.galleriaventures.com/contact.htm
DATE: Monday 05th 2010f July 2010 02:19:31 PM
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sender_name: Monique
subject: General Inquiry from Customer - other
Inquiry: We need 150 4X6  postcards..  can we order this amount and how much will it cost? 

Hello Justin,

The size of a 35mm film frame is very close to 1″ x 1.5″
Therefore, images that have the ratios 2×3 or 4×6 have the right ratio to fill the film frame.

Additionally though, a 35mm slide is held in a 2″ x 2″ plastic or cardboard frame for handling.
A small portion of the film frame edge is covered up by the handling frame.
( I made some slides of some art once in which the artist was disappointed that some of
the edge of their art was covered up by the handling frame.)
So for most art I recommend shooting the image as an 8% shrink which makes sure all edges
of the image on the film will be inside the handling frame.

I offer three types of shooting on film:
- crop to fill film frame – image is cropped to ratio to fill film frame
- best fit on film frame – image is sized so longest edge still fits on film frame
- 8% shrink
This is fairly difficult to describe in text so please look at further description
of this information on this link.

Some additional information is available here.

I do not know of any way to make an image a specific size on the film.
You can make it a specific ratio on the film and then when you project
the image you can move the projector to a distance where it will project
a specific size.

Regards,
Galleria Ventures Customer Service
Brad Curtis
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FORM PAGE: http://www.galleriaventures.com/contact.htm
DATE: Tuesday 29th 2010f June 2010 08:25:50 AM
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sender_name: justin
sender_email:
subject: General Inquiry regarding slides
Inquiry: hi, i am interested in getting some slides made from
digital images. from what i have read, it is best to start
with a 2 x 3 ratio (4x6, 8x12, etc) my big thing is that i
need the finished image a certain size on the slide. if i
gave a dimension for a particular spot on the image, could
you match that size up? or is there a simple scale formula
like say the printed area on the slide is a certain width
and height so if i have a print that is 4 x 6 it is scaled
down 80% or something like that. does that make sense? hope
that isn't confusing but if i can find a scale factor that
would be great. thanks

Justin

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